Agent Zone · Product guide
Your agents talk. The CRM carries the work forward.
Agent Zone is an automated real estate CRM by Veldence for real estate brokers, brokerage firms and real estate developers. It turns supported calls and WhatsApp conversations into buyer updates, captured commitments and scheduled follow-ups in the CRM itself.
The difference is what happens after the conversation.
A call transcript tells you what was said. A summary makes it easier to read. The useful next step is to keep the buyer record, promises and dated follow-ups current inside the CRM.
Agent Zone connects these stages in one product. The agent can return to the buyer with context, see what was promised and act on the next priority. Agent Zone is the CRM itself, not an add-on that only sends a summary to another CRM.
Six capabilities, one connected workday.
| Capability | What it helps the team do | Inspect it |
|---|---|---|
| Agent Brief | Bring previous calls, messages, buyer preferences and a next step together before a conversation. | View demonstration ↗ |
| Conversation Sync | Carry supported calls and WhatsApp into buyer details and follow-ups. | View demonstration ↗ |
| Commitment Keeper | Capture promises, bring due work into focus and use evidence to recognise completion. | View demonstration ↗ |
| Visit Ready | Support visit confirmation and follow-through through configured WhatsApp and IVR workflows. | View demonstration ↗ |
| Team Pulse | Give managers visibility into team priorities, activity and results. | View demonstration ↗ |
| Campaign Analytics | Compare campaign progress from lead generation through completed site visits. | View demonstration ↗ |
A stronger fit when conversations drive the sale.
- A brokerage handling many buyer calls and WhatsApp exchanges across agents.
- A developer sales team carrying project enquiries into callbacks, material sharing and site visits.
- Managers who need buyer context and follow-through to remain visible when work changes hands.
Automatic updates do not mean invented information.
Supported conversation details update the buyer record. Agreed commitments and schedules become work. When information was never supplied, the agent provides the missing detail.
The demonstration makes this distinction concrete: tomorrow’s callback has a time; today’s brochure promise does not. Ria supplies only the missing brochure time. Scheduling that brochure does not claim it has been delivered.
Plans, setup and the first conversation.
Agent Zone offers Pro and Pro Plus. Current billing choices, team-size bands, GST and telephony terms are maintained on the product pricing page, rather than duplicated here. Pro Plus includes additional capabilities described there.
Before rollout, confirm team access, existing leads, supported calling and WhatsApp connections, and the scope you want to prove in your demo.
Common questions
Does Agent Zone replace a CRM or sit beside one?
Agent Zone is the CRM itself. Discuss any migration or integration requirements with Veldence; a particular third-party migration is not implied.
Does it capture every personal call or WhatsApp message?
No. Capture depends on the supported connections configured with Agent Zone. Personal conversations outside those connections are not captured.
Who still acts on the work?
Agents make calls, send material, supply missing details and handle exceptions. Agent Zone keeps supported conversation information and follow-through organised.
Sources and demonstrations
Product explanation by Veldence. How we label evidence.
See it in your team’s context.
Discuss the workflow or project you want to improve.
Talk to the Veldence team →